> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rocketpunch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing orders

> How to review incoming orders and quote requests, and handle payments and refunds.

`Rocketpunch` > `Enterprise Services` > `Store` > `Manage orders` is where you review incoming orders and quote requests.

Orders arrive per event. The list shows the event name, the items ordered, the amount paid, the requested delivery date, and the order status; selecting an order shows its details on the right.

When an order or quote request comes in, a notification is sent to the contact email registered on your store home.

## Contacting the customer

In the order details, select `View contact details` to see their phone number and email. Use it when you need to arrange delivery or pass along more information.

<Note>
  For everyone's safety, do not steer customers toward outside payment or cash payment.
</Note>

## Changing an order or quote status

In the order details, you can change the order or quote status to `Pending`, `Order approved`, `Delivered`, or `Order canceled`.

The order status is for your store to track its own progress, so setting it to `Order canceled` does not cancel the payment. To actually cancel the payment, select `Refund and cancel`.

## Requesting an additional payment

When the amount comes to more than the original order, select `Request additional payment` to ask for the difference. Enter a title for the request, the amount, how long the request stays valid, and any payment instructions, then select `Send payment request`.

The customer receives a payment link at the phone number and email they entered when ordering. They can pay by credit card, check card, Toss Pay, Kakao Pay, Naver Pay, or PAYCO, and a confirmation email is sent once the payment goes through.

Payment requests you have sent appear in that order's details, where you can send more or refund them one at a time.

## Refunding and canceling

Select `Refund and cancel` at the bottom of the order details. It applies to the amount the customer paid up front; payment requests you sent separately are refunded one at a time under `Payment requests sent`. Refunds and cancellations cannot be undone.

| Item                      | Details                                                                        | Reason                                                                                                                                      |
| ------------------------- | ------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------- |
| Cancel and refund in full | Cancels the whole order.                                                       | Buyer requested cancellation, cannot fulfill due to a product issue, cannot fulfill due to a delivery issue, repayment of the amount, other |
| Partial refund            | Refunds only the amount you enter. You cannot enter more than the amount paid. | Refund of the difference after a change to the order, additional discount applied, product price reduced, other                             |