Managing event tickets

Create your event in Rocketpunch > Enterprise Services > Events, then manage tickets, discount codes, the refund policy, and settlement in Events > Manage event > Tickets. You can also reorder your tickets.

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Adding a ticket

You can add new tickets after the event is created. Select New ticket under ticket management, choose a free or paid ticket, and enter a ticket name. To add a ticket form, create the ticket first, then select Edit ticket form to add one. For details on tickets and ticket forms, see Creating an event.

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Editing and deleting a ticket

Select Edit ticket on the ticket card to change it; guests who already registered are not affected by your changes. You cannot delete a ticket that already has registered guests, and a deleted ticket cannot be restored.

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Issuing discount codes

For paid tickets, you can issue a Discount code. A discount code applies only to the ticket it was issued for. Select Create code and set the discount rate, how many times it can be used, and its validity period, and the code is generated automatically. The discount rate can be 1-100%, and you cannot set a rate that brings the payment below ₩100. A 100% discount is allowed and is treated as free. The list shows the code, discount rate, remaining uses, validity period, issue date, and status. Copy the code and pass it to your guests, who enter it in Discount code when buying a ticket and select Apply. A code nobody has used yet can be deleted. A code that has been used cannot be deleted, because a payment record exists; it is deactivated instead. Deactivating it does not affect payments it was already applied to.

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Changing the refund policy

Change it in Change under Refund policy; it applies to every paid ticket at once. For details on refund policies, see Creating an event. Changing the policy also changes the refund terms for tickets that have already sold. Guests know the terms as they were at the time of purchase, so tell them with an announcement after you change it.

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Receiving settlement

In Settlement, review the total number of payments and the amount paid, the amount pending refund, the confirmed settlement amount, the supply value and VAT, and the total settlement amount. You can request settlement starting 3 days after the event ends. Select Request settlement, enter your bank, account number, account holder name, and business registration number, and attach your business registration certificate and a copy of your bankbook. The money is deposited to the account you registered within 7 days of the request. Tickets that were not approved by the time the event ends are refunded automatically, and the amount pending refund is excluded from settlement. You cannot request settlement when there are no payments.