Skip to main content
Rocketpunch > Enterprise Services > Store > Manage orders is where you review incoming orders and quote requests. Orders arrive per event. The list shows the event name, the items ordered, the amount paid, the requested delivery date, and the order status; selecting an order shows its details on the right. When an order or quote request comes in, a notification is sent to the contact email registered on your store home.

​
Contacting the customer

In the order details, select View contact details to see their phone number and email. Use it when you need to arrange delivery or pass along more information.
For everyone’s safety, do not steer customers toward outside payment or cash payment.

​
Changing an order or quote status

In the order details, you can change the order or quote status to Pending, Order approved, Delivered, or Order canceled. The order status is for your store to track its own progress, so setting it to Order canceled does not cancel the payment. To actually cancel the payment, select Refund and cancel.

​
Requesting an additional payment

When the amount comes to more than the original order, select Request additional payment to ask for the difference. Enter a title for the request, the amount, how long the request stays valid, and any payment instructions, then select Send payment request. The customer receives a payment link at the phone number and email they entered when ordering. They can pay by credit card, check card, Toss Pay, Kakao Pay, Naver Pay, or PAYCO, and a confirmation email is sent once the payment goes through. Payment requests you have sent appear in that order’s details, where you can send more or refund them one at a time.

​
Refunding and canceling

Select Refund and cancel at the bottom of the order details. It applies to the amount the customer paid up front; payment requests you sent separately are refunded one at a time under Payment requests sent. Refunds and cancellations cannot be undone.