Do we create a separate company account?
Do we create a separate company account?
Creating a company profile requires a personal Rocketpunch account for the person who will manage it. Without a Rocketpunch account, you cannot create a company profile.One Rocketpunch account can manage several companies, and several people can manage one company together.Do not create a personal account under the company’s name. The personal profile you create in order to hold admin permissions belongs to that admin, while the company profile is the account for the company itself.For details, see Creating a company profile.
How do I get permission to manage a company profile?
How do I get permission to manage a company profile?
If a colleague already has permission, being invited is the fastest route. See Inviting members.If there is nobody to invite you, submit documents proving that you belong to the company and apply yourself, using the company profile permission request form. For details, see Requesting permission to manage a company profile.
The previous admin left and we cannot get into the company profile.
The previous admin left and we cannot get into the company profile.
You do not need to take over their account. The new admin can apply for permission with their own account. For details, see Requesting permission to manage a company profile.
I am leaving the company. What do I need to hand over?
I am leaving the company. What do I need to hand over?
Invite your successor as a member first, then remove your own permission. Only the primary owner and owners can invite members.If you are the primary owner, hand the primary owner role to another member before you can remove your permission. For details, see Managing member permissions.
My permission request was rejected.
My permission request was rejected.
Filling in the request form incorrectly can get your request rejected. Check that you used the right format for each field. Supporting documents must also have been issued within the last 3 months.
We want to change who manages the profile (the primary owner).
We want to change who manages the profile (the primary owner).
Invite the new admin as a member, then change the primary owner in the
Change permissions window. For details, see Managing member permissions.Where is Enterprise Services?
Where is Enterprise Services?
Select
Enterprise Services on Rocketpunch to open the Enterprise console.Where do I edit our company information?
Where do I edit our company information?
Edit it in
Rocketpunch > Enterprise Services > Profile > Company information. Select Edit in each section before you can type in it. For details, see Editing company information.There is nowhere to edit our headcount or founding date.
There is nowhere to edit our headcount or founding date.
The fields only open after you select
Edit in the Company details section. Until then, every field looks locked. For details, see Editing company information.There is someone on our company profile we do not know.
There is someone on our company profile we do not know.
The People list shows users who added your company to the career history on their own profile. Because each entry is career history the user created, your company cannot delete it.You can hide them from your company profile instead, or change their employment status and dates. For details, see Managing people at your company.
What is free and what is paid?
What is free and what is paid?
Each plan comes with different benefits. Posting a Quick Apply job and creating an event are free. For details, see Plans.
Is there a fee when we make a hire?
Is there a fee when we make a hire?
Rocketpunch does not charge a placement fee. For details, see Plans.
How many job postings can we publish?
How many job postings can we publish?
Every plan lets you run an unlimited number of postings at once. Posting a Quick Apply job is free. For details, see Plans.
There is a course on our profile that we never posted.
There is a course on our profile that we never posted.
If a course you never posted appears on Rocketpunch, it was collected and published through the Ministry of Employment and Labor’s KDT OpenAPI. It is not linked to your company profile, so it does not appear in your course list.Editing it on the government portal updates it on Rocketpunch automatically. If you want to publish and manage it yourself, post a new one in Posting a course.
We paid but our plan has not changed.
We paid but our plan has not changed.
If the payment went through and the Plans screen still shows the previous plan, contact the Support Center.Telling us your company name, the plan you paid for, and the payment date speeds things up.
Where do we post a job?
Where do we post a job?
Post it in
Rocketpunch > Enterprise Services > Hiring > Create job posting. For details, see Posting a job.A posting we created is not in the list.
A posting we created is not in the list.
The posting list is split into tabs by status. Drafts are under
Drafts, and postings whose start date has not arrived are under Scheduled. Postings past their posting period move to Closed.If it is not under Drafts either, saving the draft did not finish. Leaving the page after you select Save draft but before the job posting list appears can cause the draft to fail.Where do we review applicant information?
Where do we review applicant information?
Open the posting and check
Applicants. Select an applicant to open or download the documents they submitted.For details, see Managing applicants.We want to delete our company profile.
We want to delete our company profile.
Company profile deletion is only possible in specific cases, and is submitted through a request form. For details, see Deleting a company profile.
We cannot delete our account.
We cannot delete our account.
You cannot delete a personal profile while you are registered as a company member.In
Rocketpunch > Enterprise Services > Permissions, select Remove permission to remove your company permissions first, and then delete your account.For details, see Deleting a company profile.We deleted it but it still shows up in search engines.
We deleted it but it still shows up in search engines.
It takes time for search engines to catch up. If you want it hidden right away, you can submit a request to each search engine.
Can we change plans at any time?
Can we change plans at any time?
An upgrade applies immediately, and a downgrade applies after your current billing cycle ends. For details, see Plans.
Does the Enterprise console support other languages?
Does the Enterprise console support other languages?
In
Rocketpunch > Enterprise Services, select 🌐︎ in the top bar to open the language list. 한국어, English, and 日本語 are supported.